Pin Up Cashback FAQ

The welcome bonus is a one-time match on your first deposit (typically 120% up to €500 with 50x wagering). Cashback is a recurring weekly rebate on losses. They don't stack on the same wagered amount — if you're clearing a welcome bonus, those losses don't count toward cashback. See cashback vs welcome bonus.

Any account with KYC approved that incurred at least €50 in net losses during the previous Monday-to-Sunday UTC week, played from a non-restricted jurisdiction, and didn't fund those losses from bonus balance. No opt-in required — the offer appears in your bonuses section automatically if you qualify.

Most countries Pin Up serves are included, but the excluded list changes. I've seen at least one country move in and out of exclusion twice since January 2026. Always check the current bonus T&C on Pin Up before assuming eligibility. See troubleshooting Fix 4.

Permanent as of April 2026. It has been running continuously since I began testing in January 2026 and the tier percentages haven't changed. Pin Up has the right to adjust terms at any time, so I check the program weekly and update this site if anything moves.

5% on losses €50 to €249 (Tier 1), 7% on losses €250 to €999 (Tier 2), and 10% on losses €1000 and up (Tier 3), capped at €2000 in credit. See the full tier matrix.

The €2000 cap is the maximum credit you can receive in a single weekly payment regardless of loss amount. At €20,000 in losses the 10% math gives exactly €2000, hitting the cap. Above €20,000 the cap stays at €2000 while the effective rate declines — €50,000 in losses becomes 4% effective.

No. Your tier is calculated automatically based on your actual losses. If you cross €250 in the calculation week, you land in Tier 2 without any action. The same applies for Tier 3 at €1000.

Net loss = sum of losing stakes minus sum of winning payouts during the week. It's not deposits minus withdrawals — it's based on actual bet activity. The support team sometimes simplifies this as "deposit-based" but the engine uses stake-based math. See the net-loss formula.

No. A deposit that sits in your balance without being wagered contributes zero to net loss. Only actual bets count. If you deposit €200 and don't play at all, your net loss is €0 and no cashback is generated.

Wagering requirements exist so casinos don't hand out free withdrawable money. The 5x on cashback is actually one of the gentler multipliers in the industry — welcome bonuses routinely demand 40x or 50x. Still, 5x creates a clearing cost. See the full 5x math.

Slots contribute 100%. Table games and live casino contribute 10% to 20%. Video poker is usually excluded. Sport betting doesn't clear Monday cashback at all (it has its own accumulator cashback program).

No. Sport bets don't contribute to the 5x wagering on Monday cashback. If you're a primarily sport bettor, you'll need to switch to slots for clearing sessions, or the credit will expire unused.

On slots it's about 80% of the headline amount. Example: €100 cashback credit × 5 = €500 required turnover. At 96% slot RTP, that's €20 expected clearing cost, leaving roughly €80 cleared value. That's the number I actually withdraw. On table games it's much lower because contribution drops to 10-20%. See wagering math.

Mathematically yes, practically no. At 10% contribution a €100 credit requires €5000 in blackjack stakes. The variance on that much turnover usually busts the bankroll before clearing completes. Slots are the only reliable clearing route.

Monday morning around 09:00 UTC. In my sixteen tests the credit has landed between 08:45 and 11:20 UTC. If 12:00 UTC passes with nothing, start troubleshooting.

When the credit is added to your balance, which is the timestamp on the credit transaction in your history. It's not "when you log in." If you don't check your account until Wednesday, you've already burned 60+ hours.

Unspent credit is voided. Winnings from bets that settled before expiry are yours; bets open at the moment of expiry are reconciled and usually forfeited. I missed one window in March 2026 and lost the unused €42 — no extension granted. See the 72-hour page.

In my experience, no — except in documented technical outages. I asked twice. Once denied (personal miss), once partially approved (verifiable mid-session connection dropout). Don't plan around the hope of an extension.

Generally no. The weekly batch runs on Monday morning and unclaimed offers disappear after the weekly cycle. The one exception is a pending-KYC account — once KYC approves, the first Monday after approval typically includes retroactive processing of the prior week.

Wait until 12:00 UTC, then work through the 6-fix sequence: check the €50 gate, check KYC status, check you didn't use bonus funds, check regional eligibility, check for a cancelled bonus cooldown, then contact support with full ticket info.

Yes. Unverified accounts don't see the cashback offer even when they qualify. Complete KYC before your first claim attempt. See Fix 2.

Withdrawing the cashback balance itself is blocked until clearing completes — the system won't let you withdraw bonus-tagged funds. Withdrawing your main deposit balance is fine and doesn't affect the cashback balance tracking.

Yes. Bets placed with welcome bonus balance don't count toward your weekly net loss for cashback purposes. Plan for a clean week of real-money play after the welcome bonus clears or expires.

Pin Up support is available via live chat from the main site footer or email. Format your ticket with account ID, week dates (UTC), total stakes placed, total winnings received, net delta, and a screenshot of transaction history. Expected response time: 6-18 hours for well-formed tickets. See Fix 6 for the template.